Shipping & Returns
Shipping
Our logistics partner is the Swiss Post (www.post.ch). Shipments to Switzerland are handled by the Swiss Post itself, while shipments abroad are handled by subsidiaries or partner companies of the Swiss Post. For orders from the online shop, the shipping costs entered are charged during the order process.
Pick up in store
During opening hours, orders that have been entered with a Swiss shipping address can be picked up in our store free of charge. We ask customers from abroad to enter an additional shipping address with our address in your customer profile so that this shipping option can be selected if you plan to visit us.
Shipping within Switzerland and Liechtenstein
| shipping method | shipping costs |
| A-Post-Plus letter up to CHF 100.- order value and max. 0.5kg weight (without insurance) | flat fee CHF 4.00 |
| registered mail up to 0.5kg insured up to CHF 500.- | flat fee CHF 6.50 |
| registered package Economy up to 2kg insured up to CHF 1'500.- | CHF 10.00 |
| registered package Economy 2 to 10 kg insured up to CHF 1'500.- | CHF 13.00 |
| registered package Economy 10 to 30 kg insured up to CHF 1'500.- | CHF 22.00 |
It is possible that there are several shipping methods to choose from. For orders over CHF 350.- or equivalent, no shipping costs are charged for shipping within Switzerland (free shipping). If the order value is over CHF 1'500.-, additional shipping insurance will be taken out for packages up to CHF 5'000- (at no extra charge).
Shipping to European countries
| shipping method | shipping costs |
| registered mail small goods up to 100g and max CHF 1'000.- order value | CHF 11.00 |
| registered letter small goods 100-250g and max CHF 1'000.- order value | CHF 16.00 |
| registered letter small goods 250-500g and max CHF 1'000.- order value | CHF 21.00 |
| registered letter small goods 500-1000g and max CHF 1'000.- order value | CHF 27.00 |
| registered letter small goods 1000-1500g and max CHF 1'000.- order value | CHF 32.00 |
| registered letter small goods 1500-2000g and max CHF 1'000.- order value | CHF 37.50 |
The Swiss Post has defined the countries in which the European tariff applies. It is possible that several shipping methods are available to choose from. Small goods shipments up to 2kg with a maximum dimension of 90cm (length + width + height). For shipments with a larger dimension, additional shipping costs will be charged.
Shipping to other countries
| shipping method | shipping costs |
| registered letter small goods up to 100g and max CHF 1'000.- order value | CHF 14.00 |
| registered letter small goods 100-250g and max CHF 1'000.- order value | CHF 19.00 |
| registered letter small goods 250-500g and max CHF 1'000.- order value | CHF 24.00 |
| registered letter small goods 500-1000g and max CHF 1'000.- order value | CHF 34.00 |
| registered letter small goods 1000-1500g and max CHF 1'000.- order value | CHF 32.00 |
| registered letter small goods 1500-2000g and max CHF 1'000.- order value | CHF 44.50 |
The tariffs of the remaining countries that are not assigned to Switzerland or Europe and that we deliver to apply here. It is possible that several shipping methods are available to choose from. Small goods shipments up to 2kg with a maximum size of 90cm (length + width + height). For shipments with a larger size, additional shipping costs will be charged.
Insurance of foreign shipments and customs clearance
Shipments abroad are insured for up to CHF 150 or equivalent. If the shipment is lost, the ordered items cannot usually be replaced, in which case compensation is paid in CHF.
Please note that shipments abroad are subject to customs clearance in the country of arrival. These costs and associated fees are borne by the recipient. All shipments are subject to the respective customs of the importing country (fees and customs tax, with the exception of EFTA countries and countries with a customs free trade agreement with Switzerland). The EC does not have a customs free trade agreement with Switzerland. We will create an electronic export declaration (EAD) free of charge and this forms the basis for the customs clearance process in the destination country.
Shipping abroad shipments over 2kg or order value over CHF 1'000.-
Shipments abroad weighing more than 2kg to 20kg or with an order value of more than CHF 1'000.- or equivalent are subject to a more complex tariff structure that is not shown here. For processing these shipments, an additional CHF 25.- fee is charged on top of the tariff (between CHF 36.- and 337.-) for our expenses (documents: waybill for export and import). When ordering, a deposit is charged based on the base weight. The remaining shipping costs are invoiced after the order has been placed. Additional shipping insurance can be taken out upon request for an additional charge.
Electronic tracking of the shipment
Swiss Post provides electronic tracking of the whereabouts of shipments. If you wish, we will send you the electronic tracking number (tracking ID) of your Swiss Post shipment by email. We have been doing this for international shipments for some time now.
Returns
On the purchased goods, the customer has an unfounded right of return within 10 days after receipt of the goods. The return of the goods must be made in the same condition and must be communicated to the seller immediately. If the return of the goods by post, it must be sent the same as on receipt. If the goods have arrived perfectly, the invoice will be adjusted and sent to the customer. The balance is due upon receipt of the invoice. Any defects in the goods will be charged to the customer separately.
as of: 11.02.2025 (subject to change without prior notice)
